Enquiries
When you request a quote or contact us, we receive the details you provide so we can respond and arrange services. Our forms use an email delivery provider to send your enquiry to ABL.
Website analytics and session replay
We use PostHog to understand visits, traffic sources, page use, phone-link clicks and successful enquiry submissions. Cookies and browser storage may be used to distinguish visits and retain traffic-source information.
Session replay helps us understand how visitors navigate, scroll and use the website. Form inputs are masked before replay data is sent. We do not intentionally send names, email addresses, phone numbers or enquiry messages from forms to our analytics provider.
Replay covers activity on this website. It does not record phone audio or activity in other apps. Browser controls can restrict cookies and storage, and content blockers may prevent analytics collection.
Calls to the website number
When call tracking is enabled, the website number forwards to our office through Twilio. Twilio processes the calling and dialled numbers, call times, duration and connection outcome to provide that service. This website tracking setup does not record calls.
Analytics receives a coded version of the caller number, rather than the raw number. This is pseudonymous information. We may infer which page prompted a call from the timing of a phone-link click. Calls without a clear match have no page attribution.
Providers and retention
ABL and its website provider, Clever Ops, use this information to respond to enquiries, operate the website and assess its performance. PostHog uses its US cloud for this website. Twilio and other hosting and delivery providers may also process information outside Australia.
Information is retained for the purposes described here, subject to the configured retention periods of our providers and any applicable recordkeeping needs. Contact us for details of the current settings or to request access, correction or deletion.
Contact
ABL Refrigeration & Airconditioning Services
167 Bosworth Rd, Bairnsdale VIC 3875